service cloud specialist superbadge challenge 2
Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. What other fields do you need to add? Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Error: "We can't find the Entitlement Name in the System Administrator Profile. Tried it all, from custom : support profile to standard user, even admin. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Did you create a new console? Grief! Could you suggest how to troubleshoot it ? I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Thank you sooo much, you were right! Hi fixed it. Keep working, great job i believe you should like my post home care specialists. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. ", There are two options for email to case. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Does this help? Youll need to enable this whole feature before you start I wont give away what its called! "This is a standard app. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Ensure you group report results correctly. Hi,Oh I got it! I'd just give it 24 hours then recheck the challenge. :), I am unable to solve this. Hope this solves it for you too. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. But not sure what is causing the macro to not find the email template. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. If you did them recently, try not to leave it too long to attempt this superbadge. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. The challenge says "add the option for agents to compose emails within the console while looking at a case". MVNO Providers3. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Review the steps to create the 'Cloud Technical Team Support Process'. Ensure you group report results correctly. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Ensure Agents have access to Knowledge when viewing a Case." hmmm You do not want to enable all of the checkboxes. Is knowledge set up correctly on the page layout? I just finished the superbadge. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Is knowledge.* On the lightning page layout? Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Trailhead Baby any idea? Ensure Milestones are configured properly for High Priority Cases. Does anybody have a moment to help? Use the search o. Hello! I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Glad you solved the problem! "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? In fact, you need to have better coding style to pass the challenges. Luckily, the macros module was very fresh in my mind. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! I made two dollars today! I also confirm that no additional code exists in this org. At last count, there are 81 Salesforce Trailhead projects for developers. Service Cloud Specialist Superbadge - 4,5,6,7. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. I have tried a thousand times with all variationsand the same error keeps coming up. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. I dont see any check box under layout properties of Knowledge. Hello, Thanks for your feedback. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. If you need more help, leave a comment! My brother has started to play with me! An action can be added to the page layout. I have the Milestones field in the page layout too. I usually visit your website and I always learn something new from here. And it's a little trickybut you can find out if you google it:). As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! 43 are for Admins. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. here is the complete guide for designers that will increase your knowledge. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Ensure you set up the routing for Advanced Cases properly. If you can not, I'd look around at permissions. but i don't know what is next step? Thanks for your time! Your help is needed! Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. advanced apex specialist superbadge solution. I was convinced I was missing something and racked my brains over it. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Tags thing I could be missing?Thanks in advance! Ensure you set up the routing for Advanced Cases properly. Are you sure it is about that? Still stuck? The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Click the cog in the upper right hand corner. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. Ensure Agents have access to Knowledge when viewing a Case. I have to double check the directions, but I believe that you just have to add a few values. Yes you do. Usually this is due to some pre-existing configuration or code in the challenge Org. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Would you like to share a few more details on how you currently have things set up? Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. I have created and recreated the Cloud Technical Team support process more times than I can count. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. How can you update it as status field is inactive dring recording procedre? I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. It has to be so simple. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. The error message is so cryptic that it's hard to troubleshoot the issue. You signed in with another tab or window. I am getting this below error. *must be completed in lightning experience*1. I wish I had a good answer for you! You, my amazing reader, get more than tips for a Salesforce Superbadge. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Making dinner for Mom! If you haven't taken the Onmi Channel module yet, now is a good time! My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Wait 24 hours then re-create the process. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. Thanks @ Tarik, the directions states to create two roles, which I did. Good! Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Any hlp? When you start a create a new report, simply click to start with a clean screen. Challenge 1: Automate record creation. Create the Cloudy Technical Team support process! I've no clue what more I need to do to complete this challenge. How would you enable people to select cases from an organised list? You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Tweak service Console. Still stuck? High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. The free lemonade offer worked! I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. No idea what is missing. any ideas? January 07, 2019. donut! Ensure Entitlements are visible on Cases in Lightning. This superbadge in specific helps building reusable granular components. Billing Topics (Billing_Topics) with Payments and Reimbursements. My brother has started to play with me! Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Processes. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . @Trailhead baby I am having same error message. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. These have different SLA milestones an agent has to hit its the same in this section. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. I am having trouble with step 4. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Modified 2 years, 1 month ago. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Anyone have any idea? Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Copyright 2000-2022 Salesforce, Inc. All rights reserved. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. When I made mistakes, I simply reverted to the last saved version. Ensure you create the Cloudy Weather Resolution automated action. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. I hope that you feel inspired. Something that helped was saving the report frequently. Review the steps to rename the console to 'Cloud Support Service Console'. Hi Trailhead Baby, I'm losing my mind here. Thank you SO MUCH. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. It still gives me the same error that it isn't found. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. You cannot customize its label or logo". 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. The macro itself is working fine. Are you sure you want "email to case"? I was creating 'wrong queue' queue . Cloudy Technical Team is correct name wise for both the record type and the process. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY.
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